Terms and Conditions poker88com — Complete Platform User Guide

By accessing, registering, or using any part of the poker88com platform — whether through the website, mobile app, or other methods provided — you automatically agree to be bound by all terms and conditions stated in this document.

If you do not agree with any part of these terms, you should not use the poker88com platform. Continued use after any amendment to the terms is published is deemed acceptance of the updated terms.

To use poker88com services, you must meet all of the following eligibility criteria at all times:

• At least 18 years old or the minimum age set by law in your jurisdiction, whichever is higher.
• Having full legal capacity to enter into a binding agreement.
• Not a citizen or resident of any jurisdiction where online gambling is expressly prohibited by law.
• Not currently under a self-exclusion program or account limit that prevents use of the gambling platform.

Poker88com reserves the right to request proof of eligibility at any time. Failure to provide the required documents may result in temporary suspension or permanent closure of your account.

Each user is only allowed to own one (1) active account at poker88com. Registration of multiple accounts—whether using different names, phone numbers, email addresses, or payment methods—is strictly prohibited.

During registration, you are required to:

• Providing true, accurate, and complete information.
• Updating your account information whenever any changes occur.
• Choosing a strong password and not sharing login information with any other party.
• Completing the identity verification process (KYC) when requested, including submitting valid identification documents.

You are fully responsible for all activities that occur under your account. If you suspect your account has been accessed without authorization, contact the poker88com support team immediately via live chat available 24/7.

Poker88com accepts deposits via various payment methods that are secure and user-friendly for Malaysians, including FPX, local bank transfer, Touch 'n Go eWallet, and GrabPay. All deposits are processed in real time.

Deposit-related terms you need to understand:

• Minimum deposit is RM 20 unless otherwise stated in a specific promotion.
• All deposits must be made using payment methods registered in your own name. Deposits using third-party accounts are not permitted.
• Poker88com does not charge any processing fees for deposits. Any charges imposed by your bank or eWallet provider are your own responsibility.
• If there are any issues with your deposit, keep proof of transaction (bank slip or screenshot) and contact poker88com support for immediate verification.

Poker88com reserves the right to restrict certain deposit methods for accounts undergoing security review or KYC compliance processes.

Poker88com is committed to processing withdrawals quickly and transparently. Below are the withdrawal terms and procedures you need to know:

• Minimum withdrawal is RM 50 per transaction.
• All withdrawals are processed to the same payment method as your deposit, for fraud prevention and AML compliance purposes.
• First withdrawal request requires full completion of KYC process including verification of identity documents.
• Winnings earned through regular betting (not active bonuses) can be withdrawn at any time without restrictions.
• Standard processing time is 5–30 minutes for most payment methods on business days.

Poker88com reserves the right to delay withdrawals for security review purposes if unusual activity is detected in your account. In such cases, our team will contact you within 24 hours with further explanation.

All bonuses and promotions offered by poker88com are subject to wagering (rollover) requirements stated in each offer. Below are general guidelines that apply to all bonuses:

• Bonuses can only be used once the qualifying deposit has been credited to your account.
• Wagering requirements must be met within the time period specified in each promotion. Bonuses that expire before requirements are met will be forfeited automatically.
• Bonus amounts that have not met wagering requirements cannot be withdrawn as cash — they can only be used for betting.
• Playing with real money (not bonus funds) using systematic low-risk betting strategies to meet bonus conditions is considered bonus abuse and may result in forfeiture of winnings.
• Poker88com reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

If you prefer to play without any bonus conditions, you can choose not to activate any bonus during deposit. This option is available during the deposit process in the poker88com app or web platform.

All games provided on the poker88com platform — including live casino, slots, table games, and sports betting — are subject to specific rules available in each game's help section. In general:

• The outcome of all games is final once the relevant round or match is fully complete.
• Any technical disruption during gameplay will be resolved based on poker88com server data. Screenshots or screen recordings from users cannot be used as the basis for claims.
• Poker88com reserves the right to cancel bets or matches if there is a material technical error or incorrect information was unintentionally displayed.
• In case of disputes, transaction and game records stored in poker88com server systems will be the final evidence.

For Sports Betting specifically, please refer to the Sports Betting Terms section available on the platform for detailed rules regarding postponed matches, format changes, and unofficial results.

To ensure a safe and fair gaming environment for all users, the following activities are strictly prohibited at poker88com:

• Fraud and manipulation: Any attempt to manipulate game outcomes, exploit software bugs, or use automated software (bots) to play.
• Money laundering: Using the poker88com platform as a channel to transfer or conceal illegally obtained money.
• Multiple account creation: Registering more than one account to claim bonuses or circumvent restrictions imposed on an existing account.
• Using another person's information: Registering or playing using another person's identity, documents, or payment information without their lawful permission.
• System disruptions: Any attempt to hack, attack, or disrupt poker88com's technical infrastructure.

You have the right to close your poker88com account at any time by contacting our support team. Before closure, ensure all eligible genuine winnings have been withdrawn.

Poker88com reserves the right to suspend or close a user account without prior notice in the following situations:

• Confirmation of fraudulent activity or serious violation of terms.
• Failure to complete the KYC process within the specified period.
• Request from regulatory or law enforcement authorities.
• User self-applies for exclusion via the responsible gaming program.

In case of closure due to breach of terms, poker88com reserves the right to withhold account balance subject to investigation. Valid balances will be returned once the investigation is complete, unless the balance is related to activities violating the terms.

Poker88com shall not be liable for any loss or damage arising from:

• Internet or network service disruptions beyond poker88com's control.
• Unfavorable game outcomes resulting from the user's own decisions.
• Unauthorized third-party use of the account due to user negligence in protecting login information.
• Withdrawal delays caused by verification processes of banks or e-wallet providers.

At the same time, poker88com is committed to providing reasonable compensation to users in the event of technical errors proven to originate from poker88com, subject to limits set out in the platform's compensation policy.

Poker88com reserves the right to amend, add, or remove any part of these terms and conditions at any time. Any material changes will be notified to users via:

• Pop-up notice during your next login to your account.
• Email to the address registered in your account.
• Announcement on the poker88com homepage.

Continued use of the platform after the notice period given (typically 7 days) is deemed acceptance of the updated terms. If you do not agree with the amendments made, you have the right to close your account before the effective date of the new terms.

These terms and conditions are governed by the laws of the jurisdiction in which poker88com is registered and licensed. Any disputes arising from or related to the use of this platform will be resolved through the following mechanisms:

1. First stage — Customer Support: Submit your complaint to the poker88com support team via live chat or email. Most issues are resolved within 48 hours.
2. Second stage — Formal Investigation: If the complaint cannot be resolved at the first level, it will be referred to poker88com's compliance department for formal investigation within 14 working days.
3. Third stage — Independent Mediation: If the dispute remains unresolved, it may be referred to an independent dispute resolution body recognized by poker88com's licensing authority.

The official language for all communications and dispute resolution is English, although poker88com provides support in Bahasa Melayu for the convenience of local users.